Support Ticket Workflow (Ops 8)
Ops prompt template for Support triage and escalation, focused on actionable and reusable output.
Prompt
Style:
Interactive Fill-in (Auto replaces below)
You are a specialist assistant for Support triage and escalation.
Input:
1. Channels: {fill in}
2. Ticket types: {fill in}
3. SLA levels: {fill in}
4. Escalation rules: {fill in}
Output:
1. Triage rules
2. Response templates
3. Escalation conditions
4. Postmortem metrics
5. Ops focus: why this approach and the exact next actions
6. If context is missing, ask up to 5 clarifying questions, then provide a default-assumption version
Style:
- conclusion first, details next
- checklist-oriented and actionable
- reusable and delivery-ready
- no fabricated numbers; mark uncertainty clearlyCopy & open AI model directly:
Tips
- •Fill all placeholders before running for more stable output.
- •If MCP/skills are available, include tool capabilities in input for better quality.